3.8★★★★☆
Worst experience tonight at one of our favorite places to eat. Huge Disappointment. Very unfortunate because we have been here many times and seen huge improvements. Worst food ever tonight. No chips. Very popular appetizer. No bone-in wings. Establishment has singer/music there tonight. Our 1st night there when singer is there. One sub we ordered was wrong. The one I ate fell apart after 2 bites. Had the exact sub Tuesday night and it did not fall apart. I didnt know we needed silverware to eat a sub. Asked 3 ppl for silverware. Never got it. Waitress checked what she keyed for our order it was correct. Called the manager. He only listened to our concerns with no comment. Sub that wrong was returned. Waitress never brought check. Had to ask for it. When we did, it was for entire bill. Manager comes out and bill got higher! Refused to take off sub that was wrong and return after 2 bites. Kept saying more than half of it was eatten, but refused to go get it to show proof that it wasn't 1/2 eatten. Owner comes out. She only listened to her manager, not us, the customer. Still insisted we pay for a sub, that was wrong, and not eatten. Manager argues with us, that they only serve quality food. Tonight it was Food you cant eat or food they didnt have. Owner insisted we pay for sub fixed wrong. At this point, I told her I didnt care what I paid, I wanted to leave. We done told 3 ppl our concerns and they simply didnt care. Since they didnt listen, hopefully you will and save your time and $. Watch your checks too. Was charged 28% tip automatically once on a prior visit. Our Concern was an easy fix, but manager/owner didnt care. Very unfortunate. Really liked this place. Been here many times and have seen huge improvements since our 1st visit. Our concern, was an easy fix as restaurant mgr or owner, but they simply didnt care .